How Are You Feeling Right Now?

I use Basecamp from 37signals for project management. Yesterday, after getting tripped up for the second time on one feature of the app, I decided to submit a support request. Here's the support screen:

Note the last selector. Here it is, opened up:

Note that 37signals did not make the customer classify the error itself (as a bug, feature request, error message, question, etc.). Instead, they asked the customer to classify the impact of the error, which is an easier task for the customer and more meaningful for 37signals.

Comments

[Doug]

I hope they follow up with customers to find out how they felt about having to pick one of those particular choices. They seem a good set of choices to me, but sometimes when I'm confused, worried, upset or panicked and the choices presented to me don't seem *just right*, and I have to make one of them . . . I get grumpy.

Glad to see you back Meg.